1. Who we are.
3Designers CAD Studio, S.R.L. (hereinafter, “3Designers” or the “Company”) is a Dominican company with its registered address at Avenida Rómulo Betancourt No. 341, Edificio Grupisa, Bella Vista, Santo Domingo de Guzmán, Distrito Nacional, Dominican Republic, and National Taxpayer Registry (RNC) No. 130490732. The Company engages, among other activities, in the distribution and sale of SOLIDWORKS (Dassault Systèmes) software and 3D CAD solutions, and in the provision of training, technical support and implementation services.
For the purposes of this policy, 3Designers acts as the controller of personal data collected through the websites www.3designersdr.com, www.3designerscad.com, www.3designerscad.studio and any microsite, subdomain, application, form or digital channel made available by the Company (collectively, the “Site”).
2. Purpose of this Policy.
This Privacy Policy (the “Policy”) informs Site users about the processing of their personal data by 3Designers, in accordance with Law No. 172-13 on personal data protection (“Law 172-13”) and other applicable regulations in the Dominican Republic. Acceptance, whether expressly through acceptance checkboxes or implicitly through continued browsing of the Site, implies knowledge of the terms described herein.
3. Data controller and contact details.
The identifying details of the data controller are:
Company name: 3Designers CAD Studio, S.R.L.
Address: Santo Domingo de Guzmán, Distrito Nacional, Dominican Republic.
Website: www.3designersdr.com
General email: info@3designersdr.com
Data Protection Officer (DPO): privacidad@3designersdr.com
Users may contact the DPO in writing at the email address above with any inquiry, complaint or request concerning the processing of their personal data.
4. Personal data we collect.
3Designers processes personal data voluntarily provided by the user and data generated during normal use of the Site. In particular, the following categories of data may be collected:
Identification and contact data: first and last names, email address, telephone number and, where applicable, job title, company or institution represented.
Commercial data: product or service of interest, sector, country, content of the inquiry and any other information the user chooses to include in Site forms.
Technical and browsing data: IP address, device and browser type, operating system, language, pages visited, time spent, referral source and other data generated by cookies or similar technologies, as described in the cookies section.
Communications data: content of emails, chats or messages exchanged by the user with 3Designers through the Site.
3Designers does not request through the Site data considered sensitive under Law 172-13 (data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health information or sex life). If the user voluntarily provides such data in a form or communication, it will be limited to what is strictly necessary and processed with enhanced security measures.
5. Purposes of processing.
Personal data collected through the Site is processed for the following purposes:
Responding to inquiries, requests for information, quotations or support submitted through contact forms or Site channels.
Managing the contracting and supply of licenses, services and training, as well as invoicing and collection of payments.
Sending commercial communications, newsletters and promotional content about 3Designers products and services, provided the user has given express consent.
Conducting statistical analyses and measuring Site use to improve its operation, content and usability.
Complying with legal, accounting, tax and regulatory obligations applicable to 3Designers.
Preventing and detecting fraudulent or abusive use or use contrary to Site conditions, and protecting the security of the Company and its users.
6. Legal basis for processing.
3Designers processes users’ personal data on one of the following lawful bases, in accordance with Article 5 of Law 172-13:
The user’s freely given, specific, informed and unambiguous consent, provided by checking boxes or using other mechanisms on the Site (for example, for commercial communications or non-essential cookies).
Performance of a contract to which the user is a party, or taking pre-contractual measures at the user’s request (for example, responding to a quotation request or arranging the contracting of a license).
Compliance with legal obligations applicable to 3Designers (particularly tax, accounting and fraud-prevention obligations).
3Designers’ legitimate interest in ensuring Site security, preventing misuse and improving the user experience, provided the data subject’s rights and interests do not prevail.
The user may withdraw consent at any time, without affecting the lawfulness of processing prior to withdrawal, as described in the rights section of this Policy.
7. Cookies and similar technologies.
The Site uses cookies and similar technologies for its proper operation, to analyze Site use and, with the user’s consent, to personalize content and commercial communications. Details of the cookies used, their purpose, duration and provider are described in the Site’s Cookie Policy, accessible from the cookie banner and footer. The user may accept, reject or configure cookie use at any time through the “Cookie preferences” link.
8. Recipients and international transfers.
3Designers does not disclose personal data to third parties unless required by law, necessary to provide the requested service or consented to by the user. The main recipients are:
Public, judicial or administrative authorities, when there is a legitimate request and in accordance with applicable regulations.
Service providers acting as processors on behalf of 3Designers (web hosting, email, commercial management and marketing platforms, analytics services, payment gateways, among others), with whom agreements ensuring an adequate level of protection have been signed.
Dassault Systèmes and other partners in the distribution network, when strictly necessary to supply, activate or support licenses contracted by the user.
Some of these providers are located outside the Dominican Republic, which may involve international data transfers. In such cases, 3Designers requires recipients to comply with technical and contractual measures ensuring a level of protection equivalent to that provided by Law 172-13 and obtains the user’s consent when necessary.
9. Where is personal data stored and processed?
Given 3Designers’ operational structure and the geographic distribution of its technology service providers (email, web hosting, commercial management platforms, analytics services, technical support tools and payment gateways), personal data provided by the user through the Site may be stored or processed outside the Dominican Republic, primarily in data centers located in the United States of America and the European Union, depending on the specific request, contractual relationship, participation in commercial activities or registration for events or training organized by the Company. Nevertheless, 3Designers CAD Studio, S.R.L. retains ownership and control of such data and undertakes to preserve its confidentiality, integrity, availability and security at all times.
10. Retention period.
Personal data is retained for the time strictly necessary to fulfill the purpose for which it was collected and for the periods required by tax, accounting, labor and sector-specific regulations applicable to 3Designers. As a guide:
Inquiry and contact form data: for as long as necessary to respond to and manage the corresponding inquiry or request and, subsequently, while there is a legitimate purpose justifying retention, including any contractual or commercial relationship with the data subject.
Customer and contracting data: for the duration of the relationship and for the periods required by tax, accounting and prevention regulations (a minimum of ten (10) years, unless a different specific legal period applies).
Commercial communications data: until the user withdraws consent or objects to processing.
Browsing and cookie data: for the periods indicated in the Cookie Policy.
After these periods expire, data will be blocked and, where there is no further retention obligation, securely deleted.
11. Rights of the data subject.
The personal data subject may exercise the following rights at any time and free of charge:
Access: knowing whether 3Designers is processing their personal data and, if so, obtaining information about such processing.
Rectification: requesting correction of inaccurate or incomplete data.
Cancellation (erasure): requesting deletion of data when it is inappropriate, excessive or when permitted by law.
Objection: objecting to processing for reasons relating to their particular situation or when data is processed for marketing purposes.
Withdrawal of previously granted consent.
To exercise these rights, the user may write to privacidad@3designersdr.com, indicating the right they wish to exercise and attaching a copy of an official identity document. 3Designers will respond within a maximum of ten (10) business days, in accordance with Article 8 of Law 172-13.
12. Security measures.
3Designers applies appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including, where applicable, encryption of communications, access controls, credential management, operation traceability and staff training. However, transmitting information over the internet is not free of risk, and 3Designers cannot guarantee the absolute security of data against incidents beyond its reasonable control.
13. Processing of minors’ data.
The Site is not directed at persons under eighteen (18) years of age. 3Designers does not knowingly collect minors’ personal data. If it detects that a minor’s data has been processed without the consent of their parents or legal representatives, it will delete the data without undue delay. Parents or guardians who believe a minor in their care has provided personal data to the Site may contact the DPO at the email address in section 3 to request its deletion.
14. Links to third-party sites and social networks.
The Site may contain links to third-party pages, social networks or other external resources whose privacy policies are independent of 3Designers. The Company is not responsible for personal data processing by such third parties and recommends that users review their policies before providing information.
15. Changes to this Policy.
3Designers reserves the right to amend this Policy to adapt it to regulatory, technical or operational changes. Any amendment will be published on the Site with its effective date. Where changes are substantial, the Company will take reasonable steps to inform affected users and, when legally required, obtain consent again.
16. Applicable law and jurisdiction.
This Policy is governed by the laws of the Dominican Republic. Any dispute relating to its interpretation or application will be submitted to the competent courts of Santo Domingo de Guzmán, Distrito Nacional.
17. Contact.
For any question, inquiry or complaint relating to this Policy or the processing of personal data, users may contact 3Designers through:
DPO email: privacidad@3designersdr.com
Institutional email: info@3designersdr.com.
Postal address: 3Designers CAD Studio, S.R.L., Santo Domingo de Guzmán, Distrito Nacional, Dominican Republic.
Last updated: September 2026.